Privacy Policy

1. Introduction

DO BETTER EXCEL LTD ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Company Details:

• Company Name: DO BETTER EXCEL LTD
• Registration Number: 10909612
• Registered Address: 20-22 Wenlock Road, N1 7GU LONDON, United Kingdom
• Email: [email protected]

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number, mailing address)
• Educational background and programming experience
• Course preferences and learning objectives
• Payment information (processed securely through third-party payment processors)
• Communications you send to us

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website addresses
• Device information

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our educational services
• To process course enrollments and payments
• To communicate with you about courses, schedules, and updates
• To personalize your learning experience
• To improve our website and services
• To comply with legal obligations
• To send marketing communications (with your consent)

4. Legal Basis for Processing (UK GDPR)

We process your personal data based on the following legal grounds:

• Contract: To fulfill our contractual obligations when you enroll in our courses
• Legitimate Interest: To improve our services and communicate with you about relevant educational opportunities
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website and providing services
• Legal Compliance: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Student records: 7 years after course completion
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months
• Financial records: 7 years for tax and accounting purposes

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing at any time

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. International Data Transfers

We primarily process data within the United Kingdom. If we transfer your data outside the UK, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses approved by the UK authorities.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

15. Data Protection Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk